Support — Android

Help for CardForm on Google Play. Most questions are answered below — for anything else, we read and answer every email. (Using CardForm on iPhone? See CardForm Support.)

• Where are my cards and contact details kept? On your phone, in CardForm’s own private storage. They are never uploaded, so uninstalling the app or clearing its data removes them. There is no account and no sync to a new device.
• What is free and what needs premium? The templates, the fonts, and the editor are free. Premium unlocks the higher-resolution clean export, the press-ready PDF, and the imposed print sheet. The exact list is shown on the paywall before you subscribe.
• Why does the free export have a watermark? The free export is intended for previewing and sharing on screen. Premium removes the watermark and raises the resolution.
• Can I have more than one card? Yes — save a card per role, company, or language, and edit each independently.
• Which file should I send to a printer? The press-ready PDF, or the imposed print sheet if your printer wants multiple cards per page. Ask the print shop what they prefer, and always check a proof.
• Why does the app never ask for photo permission? It does not need one. Adding a logo uses the Android system photo picker, which runs outside the app and hands back only the image you tapped.

• Sign in to the Google account you subscribed with.
• Open CardForm and use Restore Purchases.
• If premium still does not appear, check that Google Play lists the subscription as active, then email us the order number.

CardForm subscriptions are billed by Google Play, so they are managed there — not inside the app.

• Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Tap CardForm, then Cancel subscription. You can also switch between the weekly and yearly plan from the same screen.
• Cancelling stops the next renewal. Premium stays active until the period you already paid for runs out.
• Uninstalling the app does not cancel the subscription — you have to cancel it in Google Play.

• Redeem a promo code: Google Play app → profile icon → Payments & subscriptions → Redeem code, then reopen CardForm.
• See your orders: Google Play app → profile icon → Payments & subscriptions → Budget & order history.
• Request a refund: use the same order history screen, or go to play.google.com/store/account. Refunds follow the Google Play refund policy — Pentarab cannot issue them directly.

Edit or delete your profile details and individual cards inside the app. To remove everything at once, uninstall CardForm or clear its data from Android Settings → Apps → CardForm → Storage. Files you already exported or printed live outside the app — manage those where you saved them.

Found a bug, have a feature idea, or a print that came out wrong? Email us and we'll get back to you as soon as we can. For a print problem, telling us the export type you used, your device model, and your Android version helps.