Support — Android

Help for Bori on Google Play. Most questions are answered below — for anything else, we read and answer every email. (Using Bori on iPhone? See Bori Support.)

Five cases are free to play, and the rest are opened by the full-access subscription (weekly or yearly). The locked cases have a higher difficulty ceiling. Replaying a case draws its questions again from scratch, so you never get the same set twice.

• Check that the device is signed in to the Google account you bought with.
• Tap the bear icon at the top right of the home screen to open Settings.
• Tap Restore Purchases under Full Access.
• If it still does not apply, check that the payment appears in your Google Play order history, then email us the order number.

Bori subscriptions are billed by Google Play, so they are cancelled there.

• Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Tap Bori, then Cancel subscription. You can also switch between the weekly and yearly plan from the same screen.
• Cancelling takes effect from the next renewal; the locked cases stay available until the period you already paid for runs out.
• Uninstalling the app does not cancel the subscription — you have to cancel it in Google Play.

• Redeem a promo code: Google Play app → profile icon → Payments & subscriptions → Redeem code, then reopen Bori.
• See your orders: Google Play app → profile icon → Payments & subscriptions → Budget & order history.
• Request a refund: use the same order history screen, or go to play.google.com/store/account. Refunds follow the Google Play refund policy — Pentarab cannot issue them directly.

The leaderboard has no account. Entries are attached to an anonymous identifier created on the device when you install the app, so deleting the app and reinstalling it creates a new identifier and does not carry your earlier entries over. Email us if you want an entry deleted.

Case reminders are local notifications, scheduled entirely on the device. You can turn them on or off under Case reminders in Settings, or from Android Settings > Apps > Bori > Notifications. If reminders are not arriving, check whether battery optimisation is restricting the app.

Settings also lets you turn sound effects and haptics on or off, and choose English, Korean, Japanese, or Simplified Chinese.

Progress is stored only on the device. Uninstalling the app or clearing its data removes it, and it does not move to a new device.

If the problem persists, email us your device model, your Android version, and what happened.