Support — Android

Help for Fandi on Google Play. Most questions are answered below — for anything else, we read and answer every email. (Using Fandi on iPhone? See Fandi Support.)

• Where is my data kept? On your phone. Your biases, schedule, ledger, binder, and diary live in Fandi’s own private storage and are never uploaded. There is no account and no sync, so nothing carries over to a new phone.
• Why does the app never ask for photo or camera permission? It does not need them. Fandi uses the Android system photo picker and the system camera app, both of which run outside Fandi and hand back only the single picture you chose or took.
• How does the photocard cut-out work? It runs on your device, using a model bundled inside the app. Your photo is not uploaded to do it. If the cut-out cannot find a subject, the app falls back to the full image.
• How do I share a schedule with a friend? Use the share option on the schedule — Fandi makes a link that carries the schedule inside it. Your friend opens the link with Fandi installed and can import it. It does not go through our servers, so only send it to people you mean to share with.
• Why did an event reminder not arrive? Android decides when to deliver notifications. Check that notifications are allowed in Android Settings → Apps → Fandi → Notifications, and that battery optimisation is not restricting the app. Reminders are scheduled inexactly, so treat them as a nudge rather than an alarm.
• Are schedule dates official? No. They are what you typed in, or what came from a schedule someone shared. Always check the official announcement for a comeback, a ticket sale, or a pre-order deadline.

• Sign in to the Google account you subscribed with.
• Open Fandi and use Restore Purchases.
• If Pro still does not appear, check that Google Play lists the subscription as active, then email us the order number.

Fandi Pro is billed by Google Play, so it is managed there — not inside the app.

• Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Tap Fandi, then Cancel subscription. You can also switch between the monthly and yearly plan from the same screen.
• Cancelling stops the next renewal. Pro stays active until the period you already paid for runs out.
• Uninstalling the app does not cancel the subscription — you have to cancel it in Google Play.

• Redeem a promo code: Google Play app → profile icon → Payments & subscriptions → Redeem code, then reopen Fandi.
• See your orders: Google Play app → profile icon → Payments & subscriptions → Budget & order history.
• Request a refund: use the same order history screen, or go to play.google.com/store/account. Refunds follow the Google Play refund policy — Pentarab cannot issue them directly.

You can delete individual biases, events, expenses, photocards, and diary entries inside the app. To remove everything at once, uninstall Fandi or clear its data from Android Settings → Apps → Fandi → Storage. Nothing is stored on a server, so that is the whole of it.

Found a bug, have a feature idea, or anything else on your mind? Email us and we'll get back to you as soon as we can. Including your device model and Android version helps.