Support

Need help with Fandi? Most questions are answered below — and for anything else, we read and answer every email.

• Reminders are not arriving? Fandi can only send them if notifications are allowed. Open Settings inside the app — the Reminders section tells you which state you are in and takes you straight to iOS Settings if they are turned off.
• The background did not get cut out? Subject lifting runs on your device and needs a clear subject to find. When it cannot find one, Fandi keeps the whole photo instead of failing, and you can turn the cut-out switch off yourself.
• How do I share my binder? Open the Binder tab and use “Share this page” under the grid, or open any single card and share it on its own. Three cards is enough to make a page worth posting.
• Someone sent me a schedule link. Opening it shows you every event it contains and which fave it will be filed under. Nothing is added until you confirm, and reminders arrive switched off so you can set your own.
• Where is the diary? Recaps now live on the event they are about. Open the Schedule tab, find the event under Past, and tap the recap button on its row.
• How do I manage or cancel Fandi Pro? Subscriptions are billed through your Apple Account. Open Settings → your name → Subscriptions on your iPhone to change or cancel at any time.
• Will my data move to a new phone? Fandi keeps everything on your device, so it moves only with an encrypted device backup. There is no Fandi account, and we hold no copy we could restore for you.

Found a bug, have a feature idea, or anything else on your mind? Email us and we'll get back to you as soon as we can.