Support — Android

Help for DripLine on Google Play. Most questions are answered below — for anything else, we read and answer every email.

• How is the drip rate calculated? Drops per minute = (volume in mL × drop factor in gtt/mL) ÷ time in minutes. Enter the volume, the duration, and the drop factor printed on your administration set, and the app does the arithmetic and shows the working.
• Which drop factor should I use? The one on the set you are actually using — it varies by manufacturer. Common macro sets are 10, 15, or 20 gtt/mL and micro sets are 60 gtt/mL, but read the packaging rather than assuming. You can save your own drop factors in Settings.
• Can I run more than one timer? Yes. Each timer keeps its own label, room, note, and completion time, and the list shows what is due next.
• Should I put a patient’s name in the note? No. Use a room or bed number instead. The field is free text stored unencrypted on your device, and anyone who picks up an unlocked phone could read it.
• Does the app talk to the pump, or to a hospital system? No. DripLine works entirely from numbers you type in. It makes no network request of its own and connects to no device.
• Is my data backed up or synced? No. Everything is on this device only. There is no account and no way to move records to another phone.

The completion alert is a local notification scheduled by Android, so Android has to be allowed to deliver it. If an alert is late or missing, check all of these:

• Notifications are allowed: Android Settings → Apps → DripLine → Notifications.
• Alarms & reminders are allowed: Android Settings → Apps → DripLine → Alarms & reminders. Without this the alert falls back to an inexact alarm and may fire late.
• Battery optimisation is not restricting the app: Android Settings → Apps → DripLine → Battery → Unrestricted.
• The app has not been force-stopped. A force-stop cancels scheduled work until you open the app again.

Even with all of that set, treat the alert as a convenience, not a safeguard. Observe the patient and the line directly.

DripLine is a paid app bought once on Google Play. There are no in-app purchases and no subscription, so there is nothing to restore and nothing to cancel.

• Reinstalling on a new phone: sign in to the Google account you bought with, then Google Play → profile icon → Manage apps & device → Library, and install DripLine. You are not charged again. Your timer records do not carry over.
• Order history and refunds: Google Play → profile icon → Payments & subscriptions → Budget & order history, or play.google.com/store/account. Refunds follow the Google Play refund policy.
• Redeeming a promo code: Google Play → profile icon → Payments & subscriptions → Redeem code.

Open Settings → Delete all data to permanently remove every local timer and record. Uninstalling the app, or clearing its data from Android Settings → Apps → DripLine → Storage, does the same. Nothing is held on a server.

Found a bug, spotted a calculation that looks wrong, or have a feature idea? Email us — we'll get back to you as soon as we can. For a suspected calculation problem, please include the exact numbers you entered, your device model, and your Android version.