Support — Android

Help for Constella on Google Play. Most questions are answered below — for anything else, we read and answer every email. (Using Constella on iPhone? See Constella Support.)

• Where are my readings and profiles saved? On your phone. Your birth profile, saved readings, and history live in a private database inside the app and are never uploaded to our servers. Uninstalling the app or clearing its data removes them.
• How does the daily tarot work? You can draw one card for free each day. Love, money, and choice spreads, plus deeper readings, are unlocked with tickets.
• What are tickets? Tickets are a consumable currency you buy in bundles and spend on readings. Your balance is kept on your device, so it does not carry across to a new phone.
• What are card packs? Card packs reskin your tarot, zodiac, and MBTI cards with collectible art themes (Minhwa, Watercolor, Noir, Nouveau, Stained Glass, Storybook, Sumi-e, and Rider–Waite–Smith). They are one-time purchases and are permanent.
• I bought a card pack but it is missing on a new phone. Sign in to the same Google account you bought it with, open the app, and tap Restore Purchases in Settings. Card packs are one-time purchases tied to your Google account, so restoring re-applies them. Tickets are consumable and cannot be restored.

All Constella purchases are billed through Google Play, so Google handles order history and refunds.

• To see your orders: open the Google Play app → tap your profile icon → Payments & subscriptions → Budget & order history.
• To request a refund: use the same order history screen, or go to play.google.com/store/account. Refunds follow the Google Play refund policy.
• To redeem a promo code: open the Google Play app → tap your profile icon → Payments & subscriptions → Redeem code, then reopen Constella.

Constella has no subscriptions, so there is nothing to cancel.

Open Settings → Delete all data inside the app. That erases your profile, tarot draws, compatibility results, journal, unlocked fortunes, and ticket ledger. Card packs you paid for are kept, so a profile reset does not cost you a purchase.

To remove everything including purchase records held on the device, uninstall the app or clear its data from Android Settings → Apps → Constella → Storage.

• A purchase did not appear: make sure you are signed in to the Google account you bought with, then tap Restore Purchases in Settings. If Play shows the charge but the app does not, email us the order number.
• The app will not open or a reading will not generate: force-stop the app from Android Settings → Apps → Constella, then reopen it. If it persists, tell us your device model and Android version.

Found a bug, have a feature idea, or anything else on your mind? Email us and we'll get back to you as soon as we can. Including your device model and Android version helps.