Support — Android

Help for LogoForm on Google Play. Most questions are answered below — for anything else, we read and answer every email.

• Where are my logos saved? On your phone, in LogoForm’s own private storage. They are not uploaded to our servers, so uninstalling the app or clearing its data removes them. Export anything you want to keep.
• Can I use a logo I made commercially? Yes. Logos you create are yours to use, including for a business. Just make sure the result does not clash with someone else’s trademark — LogoForm does not check that for you.
• Can I import my own image? No. LogoForm builds logos from the templates, shapes, icons, and fonts inside the app, which is why it never asks for photo or storage permission.
• What does premium unlock? Premium opens the full template and export set. Exactly what is included is listed on the paywall screen before you buy.
• Why does the app ask about notifications? Only if you turn the reminder on. Android asks for notification permission at that moment; decline it and the rest of the app works normally.

• Sign in to the Google account you bought with.
• Open LogoForm → Settings → Restore Purchases.
• Your subscription or lifetime unlock is re-applied. If it still does not appear, check that Google Play shows the purchase under your order history, then email us.

LogoForm subscriptions are billed by Google Play, so they are managed there — not inside the app.

• Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions.
• Tap LogoForm, then Cancel subscription. You can also switch between the weekly and yearly plan from the same screen.
• Cancelling stops the next renewal. You keep premium until the period you already paid for runs out.
• Uninstalling the app does not cancel the subscription — you have to cancel it in Google Play.
• A lifetime unlock is a one-time purchase and has nothing to cancel.

• Redeem a promo code: Google Play app → profile icon → Payments & subscriptions → Redeem code, then reopen LogoForm.
• See your orders: Google Play app → profile icon → Payments & subscriptions → Budget & order history.
• Request a refund: use the same order history screen, or go to play.google.com/store/account. Refunds follow the Google Play refund policy — Pentarab cannot issue them directly.

• Premium is not unlocking: confirm you are signed in to the right Google account, then tap Restore Purchases. If Play shows the charge but the app does not, email us the order number.
• An export failed: very large canvases can run out of memory on older devices. Close other apps and try again, or export at a smaller size.
• The app crashes or will not open: force-stop it from Android Settings → Apps → LogoForm, then reopen. If it persists, tell us your device model and Android version.

Found a bug, have a feature idea, or anything else on your mind? Email us and we'll get back to you as soon as we can. Including your device model and Android version helps.